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| Ability |
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Context |
| Willingness to Serve |
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Sue is an air hostess with British Airways.
Making flying a pleasant and memorable experience for the passengers and the crew. |
| External Behaviour |
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Emotions (Sustained) |
Enrolling members of groups that are travelling together. Maybe make a joke.
I will lean on the back of the seat with my arm or elbow.
I look directly at the person.
Smile a lot.
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Love, well being, comfort, ease. |
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Emotions (Transitory) |
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Excitement, surrendering, trusting the experience, fulfillment, frustration. |
| Test for values and beliefs |
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Strategy A (test for beliefs & values satisified) |
Feeling in the solar plexus.
There is a softness about the eyes and complexion of the person I am talking to.
I feel centred and calm.
No butterflies.
It's like my rib cage is being spread out.
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If I am physically close enough I will touch the person.
If possible I will lower myself to their physical level.
I vary what I say to each person to individualise the service.
I may compliment clothing or some aspect if I genuinely like it. |
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Strategy B (test not quite satisified) |
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Ask the person "what can I do?" be genuine, acknowledge there is a lack of rapport.
"Let's try again".
"Would you like to deal with someone else?".
Totally surrender to the person's response.
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Strategy C (test not at all satisified) |
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Take a few minutes for myself.
I would let someone else handle it and I would surrender to the outcome.
I would look to myself for the answer to the problem. |
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| Enabling beliefs and values |
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I need to feel well rested.
I must be well supported.
I need time for the things I love to do.
Giving myself permission to do the things I love to do. |
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Beliefs & Values About The Ability |
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| Beliefs and values about the ability |
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Definition of beliefs and values |
The desire for true communication.
The more open I allow myself to be the more fulfilled I am and the more empowered I feel.
By opening myself to surrender I create a safe environment for people to be fully at ease with me. |
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Communicating from the heart not the ego.
Asking myself how I can support these people.
Giving them the opportunity to have the very best experience.
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| Core beliefs and values |
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Supporting beliefs |
It's my gift.
It's a sensual experience.
I believe we are all one.
I am learning to remind myself that we are all in this together and this is an opportunity to express love.
The more I express love the more joy I feel. |
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If I can surrender I don't have to get my shield out.
We are in this dance together.
When I do this and do it well I get a sense of pride that I have learnt how to support people at a true level. Being open is enough.
These people are me with a different outfit on.
If someone is having a bad time they are doing the best they can.
The real lessons in life are learnt from the heart not from the ego. |
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